And with the emergence of the virus causing the disease COVID-19, there is an urgency to expand the use of technology to help people who need routine care, and keep vulnerable beneficiaries and beneficiaries with mild symptoms in their homes while maintaining access to the care they need. Innovative uses of this kind of technology in the provision of healthcare is increasing. Telehealth, telemedicine, and related terms generally refer to the exchange of medical information from one site to another through electronic communication to improve a patient’s health. The benefits are part of the broader effort by CMS and the White House Task Force to ensure that all Americans – particularly those at high-risk of complications from the virus that causes the disease COVID-19 – are aware of easy-to-use, accessible benefits that can help keep them healthy while helping to contain the community spread of this virus. CMS is expanding this benefit on a temporary and emergency basis under the 1135 waiver authority and Coronavirus Preparedness and Response Supplemental Appropriations Act. These policy changes build on the regulatory flexibilities granted under the President’s emergency declaration. Under President Trump’s leadership, the Centers for Medicare & Medicaid Services (CMS) has broadened access to Medicare telehealth services so that beneficiaries can receive a wider range of services from their doctors without having to travel to a healthcare facility. Virtual Visits are not intended to address emergency or life-threatening medical conditions and should not be used in those circumstances. Services may not be available at all times or in all locations.Medicare coverage and payment of virtual services Unless otherwise required, benefits are available only when services are delivered through a Designated Virtual Network Provider. Virtual Visits phone and video chat with a doctor are not an insurance product, health care provider or a health plan. Coverage exclusions and limitations may apply. This program and its components may not be available in all states or for all group sizes and is subject to change. Due to the potential for a conflict of interest, legal consultation will not be provided on issues that may involve legal action against UnitedHealthcare or its affiliates, or any entity through which the caller is receiving these services directly or indirectly (e.g., employer or health plan). ![]() EAP is not an insurance program and may be discontinued at any time. Your health information is kept confidential in accordance with the law. Employees are encouraged to discuss with their doctor how the information provided may be right for them. EAP is not a substitute for your doctor’s care. EAP staff cannot diagnose problems or suggest treatment. The material provided through the Employee Assistance Program (EAP) is for informational purposes only. Services may not be available at all times or in all locations. Virtual visits are not intended to address emergency or life-threatening medical conditions and should not be used in those circumstances. Virtual visits are not an insurance product, health care provider or a health plan. Android is a registered trademark of Google LLC.Ĭheck your official health plan documents to see what services and providers are covered by your health plan. iPhone is a registered trademark of Apple, Inc. ![]() The UnitedHealthcare ® app is available for download for iPhone ® or Android ®. In an emergency, call 911 or go to the nearest emergency room. You should consult with an appropriate health care professional to determine what may be right for you. The information and estimates provided are for general informational and illustrative purposes only and is not intended to be nor should be construed as medical advice or a substitute for your doctor’s care. Estimated Urgent Care savings are based on $131 difference between average Urgent Care visit cost of $180 and Virtual Visit cost of $49 $2,000.00 difference between the average Emergency Room visit and the average urgent care visit. Actual payments may vary depending upon benefit coverage. Average allowed amounts charged by UnitedHealthcare Network Providers are not tied to a specific condition or treatment. ![]() The Designated Virtual Visit Provider’s reduced rate for a 24/7 Virtual Visit is subject to change at any time. ![]() Certain prescriptions may not be available, and other restrictions may apply.
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